By creating an account and using the services, you confirm that you have read and accepted these Terms and agree to comply with all applicable Indian laws and local restrictions.

Eligibility and registration

• You must be 18 or older and legally allowed to place bets in your state or union territory.
• One account per person is permitted. Duplicate profiles may be closed and bets voided.
• Accurate registration data is required, including name, date of birth, address, and contact details. Updates must be kept current.
• Access is prohibited where betting is not allowed by local law or regulation.

Changes to Terms

• Terms may be updated from time to time. Notice may be provided on site or by email.
• Continued use of the services after an update constitutes acceptance of the revised Terms.

Proper platform use

• Do not use bots, scripts, or any method that manipulates odds or markets.
• Do not engage in fraud, arbitrage based on obvious errors, or abuse bonuses and promotions.
• Do not interfere with the site, disrupt services, or attempt unauthorised access.

Content and intellectual property

• All content, software, and data are protected by intellectual property laws. You receive a limited licence for personal, non-commercial use.
• Copying, framing, scraping, or redistributing content is not permitted without prior written consent.

Liability and disclaimers

• Betting involves risk, and you may lose your stake. You are responsible for understanding each event and market before you place a bet.
• Services are provided on an “as available” basis. Technical interruptions, maintenance, or errors may occur.
• To the maximum extent permitted by law, liability is limited to the lesser of your net losses over the prior 90 days or the amount at stake on the disputed bet, excluding cases of fraud, negligence causing personal injury, or other non-excludable rights.

Taxes and compliance

• You are responsible for any taxes that apply to your activity, including GST and TDS on online gaming winnings where required by Indian law.

Parimatch reserves the right to suspend or close accounts, refuse services, or void bets where Terms, bonus rules, or legal requirements are breached.

Eligibility to bet

• Bets may be placed only by verified account holders who are not self-excluded and are located where betting is allowed.

Bet acceptance and confirmation

• A bet is accepted only after it appears in your bet history with a unique reference number and “Accepted” status.
• Odds may change until acceptance. If a price changes during placement, you will be prompted to accept the new odds.
• Obvious error: If a palpable error occurs in odds, markets, or settlement, the operator may void the bet or settle at the correct market price.

Stake limits and maximum payouts

• Minimum and maximum stake limits are displayed on the bet slip or market rules.
• Maximum payouts may apply per market, event, and sport as stated in the rules page. Limits also apply to bets placed using a bonus or free bet.

Settlement rules

• Bets are settled using the official result declared by the sport’s governing body at the time of settlement.
• Post-event changes to results do not normally affect settlement unless specified in the sport-specific rules.
• Dead heat rules, partial payouts, and tie outcomes follow the applicable market terms.
• In-play bets are settled based on the outcome at the final whistle or end of play, subject to latency.

Cancellations, voids, and postponements

• If an event is postponed or abandoned, bets may stand or be voided according to the market rules. Check the specific event rule before you bet.
• If a market is offered in error or after the outcome is known, bets may be voided.
• Cash Out, where available, is offered at the operator’s discretion and may be unavailable during suspensions or rapid price changes.

Restrictions and responsible limits

• The operator may refuse a bet, limit stakes, or close markets for integrity or compliance reasons.
• Betting on prohibited events, including those involving minors, is not permitted.
• Self-exclusion, time-outs, and personal limits block betting during the selected period.

Dispute handling

• If you disagree with settlement or odds, contact support promptly and do not place related bets until the query is resolved.

Funding your account

• Supported methods may include UPI, bank transfer, cards, and recognised e-wallets. Available options depend on your location and verification status.
• Minimum and maximum amounts, any fees, and processing expectations are shown in the cashier before you confirm a transaction.
• Only payment instruments in your own name may be used. Third-party payments are not allowed.

Withdrawals

• Withdrawals are sent to the original deposit method where possible, otherwise to a verified bank account in your name.
• Processing times vary by method and may require additional checks. You can view status in your account.
• Pending requests can be cancelled by you in the cashier until approved. Once approved, cancellation is not possible.

KYC, AML, and source of funds

• Verification may require government ID, PAN, proof of address, bank statements, and evidence of source of funds.
• Reasonable wagering of deposited amounts may be required before withdrawal in line with anti-money laundering controls.

Fees, currency, and adjustments

• Account currency for India is INR unless stated otherwise.
• The operator may pass on third-party fees or exchange costs. Any applicable charges are shown before you confirm.

Chargebacks and reversals

• Chargebacks or payment disputes may result in account restriction, recovery of costs, and reporting to relevant authorities.

Taxes

• Where Indian law requires TDS on online gaming winnings, the operator may deduct and remit TDS from eligible withdrawals. You remain responsible for any additional tax obligations.

Parimatch may freeze or restrict funds during verification, risk review, or investigations required by law or regulator.

Commitment to safer betting

• Betting is entertainment, not income. Set a budget you can afford to lose and read the rules before you place a bet.

Account-level controls

• Deposit limits, loss limits, and bet limits: Set daily, weekly, or monthly caps in your account.
• Session time reminders: Receive prompts at intervals to help manage time on site.
• Time-out: Take a short break from 24 hours up to several weeks.
• Self-exclusion: Block access to your account for a longer period. All pending bonuses are removed on activation.

Self-assessment and guidance

• Use the self-assessment checklist to review your behaviour, such as chasing losses or betting to relieve stress.
• Turn off marketing communications in your account if they affect your control.

Independent help and resources in India

• Tele-MANAS: 14416 or 1-800-891-4416
• iCALL: 9152987821
• NIMHANS Centre for Well Being: local support services are available in major cities
• Gamblers Anonymous India: local meetings and online groups
• Gambling Therapy: online counselling and self-help tools

Support can assist you in applying limits, time-outs, or self-exclusion if requested.

Legal and regulatory obligations

• The operator implements measures to prevent money laundering and terrorism financing consistent with applicable laws, including Indian requirements under the Prevention of Money Laundering Act where relevant, and international standards.

Know Your Customer

• Identity, age, and address verification are required before withdrawals and may be requested at registration or at any time.
• Enhanced due diligence may apply to higher-risk customers, politically exposed persons, or where risk indicators are present.

Monitoring and detection

• Automated and manual controls monitor deposits, withdrawals, bonuses, and bets to identify unusual patterns, rapid cycling, or use of third-party funds.
• Screening is conducted against sanctions and watchlists.

Actions on suspicion

• The operator may delay processing, request further documents, restrict the account, or freeze funds while reviewing activity.
• Where required, suspicious activity may be reported to the Financial Intelligence Unit – India or other competent authorities.

Prohibited behaviours

• Third-party payments, using another person’s account, or selling or transferring accounts is not allowed.
• Attempts to disguise source of funds or split transactions to avoid checks may result in permanent closure.

Parimatch may refuse services, void bets, or terminate accounts where AML policies are breached.

Data collection and use

• Personal data collected may include registration details, KYC documents, contact information, transaction history, device and log data, location signals, and marketing preferences.
• Data is used to provide services, verify identity, manage bets and payments, comply with AML and tax laws, prevent fraud, improve features, and send marketing where you consent.

Lawful bases and retention

• Processing is based on contract performance, legal obligations, legitimate interests, or your consent.
• Records are retained only as long as needed for legal, regulatory, or dispute purposes, then securely deleted or anonymised.

Sharing and transfers

• Data may be shared with payment providers, KYC vendors, risk and fraud partners, sports integrity bodies, and regulators where required.
• Cross-border transfers may occur. Safeguards such as contractual protections are applied to protect your information.

Your rights

• Access your data, request correction, request deletion, restrict or object to processing where applicable, and withdraw consent for marketing.
• To exercise rights, use the privacy or support channel in your account. You may also lodge a complaint under the Digital Personal Data Protection Act 2023 with the relevant authority.

Cookies and tracking

• Cookies and similar technologies support core functions, analytics, and personalisation. Manage preferences in your browser or the site’s settings.

Parimatch processes data in line with applicable Indian law and relevant international standards.

Technical safeguards

• Transport Layer Security protects data in transit and strong encryption is applied to sensitive information at rest.
• Systems are monitored for anomalies, suspicious logins, and abuse of bonuses or markets.

Account protections

• Two-factor authentication is available to add a second step to login.
• Automatic session timeouts, device checks, and login alerts help protect your account.

Operational controls

• Access to personal data is restricted to authorised staff under confidentiality obligations.
• Regular testing, vendor due diligence, and incident response processes are in place.

Your responsibilities

• Use a strong, unique password, keep credentials confidential, and enable two-factor authentication.
• Notify support promptly if you suspect unauthorised access or see unrecognised bets.

If a security incident affects your rights, you will be informed in line with legal requirements and guidance from relevant authorities.